Shipping policy

Crack the Pack Ltd · Company No. 16937388 · Registered in England & Wales Last Updated: January 2025

Shipping Locations

We ship worldwide from the United Kingdom. Whether you're in the UK, Europe, USA, or anywhere else in the world, we can deliver your order directly to your door.

Processing Time

Orders placed before 2PM Monday–Friday are dispatched the same working day. Orders placed after 2PM or on weekends (Saturday–Sunday) will be dispatched the next working day (Monday).

Please note: During busy periods such as new product releases or promotional events, processing times may be slightly longer. We will notify you if there are any unexpected delays with your order.

UK Shipping

We offer two shipping options for UK customers:

Standard Delivery (Royal Mail Signed For)


Cost	£4.99 (FREE on orders over £50)
Delivery Time	2–4 working days
Tracking	Fully tracked with signature required on delivery

Next Day Delivery (Royal Mail Special Delivery)


Cost	£12.95
Delivery Time	Next working day (when ordered before 2PM)
Tracking	Fully tracked with signature required on delivery
Note	Saturday delivery not available

All UK orders are fully tracked and require a signature upon delivery to ensure your items arrive safely.

International Shipping

We offer tracked international shipping to the following regions:

European Union (EU)


Cost	£15.99
Delivery Time	5–14 working days
Tracking	Fully tracked with signature required

United States (USA)


Cost	£22.50
Delivery Time	5–14 working days
Tracking	Fully tracked with signature required

Rest of World


Cost	£28.30
Delivery Time	5–14 working days (may vary by destination)
Tracking	Fully tracked with signature required

Customs, Duties and Taxes

For international orders outside the UK, please be aware:

Customs duties, import taxes, and any other fees charged by your country are the responsibility of the customer
These charges are not included in our shipping costs or product prices
Customs processing times vary by country and are outside our control
We cannot predict or control what fees your country may charge
Refusal to pay customs fees will result in the package being returned to us, and you will not receive a refund for shipping costs

We recommend checking with your local customs office to understand potential charges before placing an international order.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, a link to track your package, and an estimated delivery date.

You can track your order at any time by using the tracking link in your shipping confirmation email, logging into your Crack the Pack account, or contacting us at hello@crackthepack.com with your order number.

All shipments require a signature upon delivery to ensure your valuable collectibles are received safely.

Secure Packaging

We take great care in packaging your order to ensure it arrives in perfect condition:

Sealed Products — Booster boxes, Elite Trainer Boxes, tins, and other sealed products are shipped in their original packaging with additional protective bubble wrap and rigid mailers or boxes.

High-Value Items — Extra care is taken with delicate or high-value items, including double-boxing and additional cushioning to prevent any damage during transit.

All Orders — Every order is packaged with premium protective materials to ensure your products arrive in the same condition they left our warehouse.

Delivery Delays

While we strive to ensure your order arrives on time, please be aware that delivery times are estimates and not guarantees. We are not responsible for delays caused by shipping carriers, weather conditions, customs processing, natural disasters, or other events beyond our control.

Once your order is handed to the shipping carrier, it is their responsibility to deliver it safely and on time. If your order is delayed, please contact the shipping carrier directly using your tracking number for the most up-to-date information.

Missing or Damaged Packages

If your package is lost or goes missing:

Contact us at hello@crackthepack.com with your order number and tracking information
We will investigate with the shipping carrier and work to resolve the issue
If the package is confirmed lost, we will provide a replacement or full refund

If your package arrives damaged:

Contact us within 48 hours of delivery at hello@crackthepack.com
Provide photographs of the damaged packaging and any damaged products
Do not discard the damaged packaging, as it may be needed for carrier claims
We will arrange a replacement or full refund for damaged items

All orders are fully insured during transit, so you are protected if something goes wrong.

Incorrect Address

Please ensure your shipping address is correct and complete before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If your package is returned to us due to an incorrect address, you will be responsible for reshipping costs.

If you realise you provided an incorrect address after placing your order, contact us immediately at hello@crackthepack.com. We will do our best to update the address if your order has not yet been dispatched.

Refused or Unclaimed Packages

If you refuse delivery or do not claim your package, resulting in it being returned to us:

You will not receive a refund for the original shipping costs
You will be responsible for return shipping costs charged by the carrier
A refund for the product cost (minus shipping fees and any additional costs) will be issued once the package is returned to us and inspected

Order Modifications

If you need to modify your order (such as changing the shipping address or adding/removing items), please contact us immediately at hello@crackthepack.com. We process orders quickly, so we can only make changes if your order has not yet been dispatched.

Once an order has been dispatched, we cannot modify it. You will need to wait for delivery and follow our return process if you need to make changes.

Multiple Orders

If you place multiple separate orders, each order will be shipped individually and will incur separate shipping charges. If you would like to combine orders to save on shipping costs, please contact us at hello@crackthepack.com before we dispatch your orders.

PO Boxes and Military Addresses

We can ship to PO Boxes and military addresses, but please note that delivery times may be longer than standard addresses. Royal Mail Special Delivery (Next Day) is not available for PO Box addresses.

Shipping Cost Summary

Destination	Method	Cost	Delivery Time
UK	Standard (Royal Mail Signed For)	£4.99 (FREE over £50)	2–4 working days
UK	Next Day (Royal Mail Special Delivery)	£12.95	Next working day
EU	Tracked International	£15.99	5–14 working days
USA	Tracked International	£22.50	5–14 working days
Rest of World	Tracked International	£28.30	5–14 working days

All shipments are fully tracked, insured, and require a signature on delivery.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:

Email: hello@crackthepack.com Phone: +44 7718 314886 Hours: Monday – Friday, 9am – 5pm GMT

Crack the Pack Ltd 49 Godwin Close Sewardstone Road London, E4 7RQ United Kingdom

Company Number: 16937388 Registered in England & Wales

We aim to respond to all enquiries within 24 hours during business days.

This Shipping Policy was last updated in January 2025.