Frequently Asked Questions

Crack the Pack Ltd is a UK-registered trading card retailer (Company Number: 16937388). We specialise in authentic, factory-sealed Pokémon TCG, One Piece TCG and Topps football card products. We are an independent retailer — not affiliated with, sponsored by, or endorsed by The Pokémon Company, Bandai, Wizards of the Coast, or Topps. All products are sourced from official licensed UK distributors.

Our registered office address is:

Crack the Pack Ltd
49 Godwin Close
Sewardstone Road
London, E4 7RQ
United Kingdom

Company Number: 16937388 (registered in England & Wales)

Crack the Pack Ltd is owned and operated by three directors:

• James Dennis Alexander Bidgood — Director
• Jamie Stephen Faint — Director
• James Daniel Tharratt — Director

All directors were appointed on 31 December 2025. You can verify this on Companies House.

Email: hello@crackthepack.com
Phone: +44 7718 314886
WhatsApp: Message us
Hours: Monday–Friday, 9am–5pm GMT

We aim to respond to all enquiries within 24 hours during business days.

Yes. Crack the Pack Ltd is a registered UK private limited company. You can verify our company details on the official Companies House website using company number 16937388. We have verified directors, a registered UK address, and an active company status.

Browse our collections, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future orders and order tracking.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna. All payments are processed securely through Shopify Payments with SSL encryption. We never store your card details.

Contact us as soon as possible at hello@crackthepack.com or call +44 7718 314886 with your order number. We dispatch orders quickly, so changes cannot be made once an order has been dispatched.

All prices are in British Pounds (GBP £). International customers will be charged in GBP and their bank will convert to local currency at the prevailing exchange rate. Your bank may apply a foreign transaction fee.

UK Standard (Tracked): From £3.99 — FREE on orders over £50 — 2–4 working days

UK Next Day (Special Delivery): £12.95 — Order before 2pm for next working day

Europe (Tracked & Signed): From £15.99 — 5–14 working days

USA (Tracked & Signed): From £22.50 — 5–14 working days

Rest of World (Tracked & Signed): From £28.30 — 5–14 working days

Orders placed before 2pm Monday–Friday are dispatched the same working day. All orders include tracking. See our full shipping policy for details.

Yes, we ship worldwide. All international orders are fully tracked and require a signature. Delivery typically takes 5–14 working days. Important: International customers are responsible for any customs duties, taxes, or import fees charged by their country. These are not included in our shipping prices.

You will receive an email with your tracking number once your order has been dispatched. You can also track your order through your Crack the Pack account, or directly on the carrier's website.

All orders are packed with reinforced cardboard and protective materials. Sealed products ship in their original packaging with additional protection. We use bubble wrap, rigid mailers, and cardboard inserts to ensure products arrive in perfect condition.

All orders are tracked and require a signature. If tracking shows delivery but you haven't received it, check with neighbours and your local delivery office. If you still cannot locate it, contact us at hello@crackthepack.com within 14 days and we will investigate with the carrier.

Yes, 100%. Every product is factory sealed and sourced from official licensed UK distributors. We have a strict zero-tolerance policy — we do not sell, and have never sold, counterfeit, replica, resealed, or tampered products. If any product arrives not as described, we provide a full refund including return postage. Read our full Authenticity Guarantee.

Yes. All booster boxes, ETBs, tins, and sealed products are brand new with original factory seals intact. We never open, weigh, search, or tamper with sealed products. What you receive is exactly as it came from the manufacturer.

We source exclusively from official licensed UK distributors who have direct partnerships with manufacturers. We never source from third-party marketplaces, auction sites, or unknown sellers. This ensures a verified supply chain and guarantees authenticity.

We specialise in factory-sealed trading card products including:

Pokémon TCG — Booster boxes, ETBs, collection boxes, blister packs, and single packs
One Piece TCG — Booster displays and starter decks
Topps Football Cards — Chrome hobby boxes, exhibition sets, and collections

Browse our full range at All Products.

No. Sealed products contain randomised packs, and we cannot guarantee specific cards or pull rates — this is determined by the manufacturer. All sealed products are shipped exactly as received from the distributor without being opened or searched.

You have 30 days from delivery to return eligible items for a full refund. Products must be unopened, sealed, and in original condition. Once a sealed product has been opened, it cannot be returned except for faulty or damaged items. See our full Returns & Refunds Policy.

No. Once factory seals are broken, products cannot be returned. This includes dissatisfaction with card pulls — randomised contents are determined by the manufacturer. This policy protects all customers from potentially tampered products and is standard across the trading card industry.

Contact us within 48 hours of delivery at hello@crackthepack.com with photos of the damage. We will arrange a replacement or full refund and cover the return postage for damaged or faulty items.

Refunds are processed within 3–5 working days of receiving and inspecting the returned item. Depending on your bank, it may take an additional 2–5 working days for funds to appear in your account. Refunds are issued to your original payment method.

For change-of-mind returns, the customer pays return shipping. For damaged, faulty, or incorrectly sent items, we cover the return postage. All returns must be sent with tracking.

No, guest checkout is available. Creating an account lets you track orders, save addresses, and view order history.

Email: hello@crackthepack.com — we respond within 24 hours
Phone: +44 7718 314886
WhatsApp: Message us
Hours: Monday–Friday, 9am–5pm GMT

Yes. Email hello@crackthepack.com with details about your business for wholesale pricing information.